Reference & Adult Services Section

Who Are We: We are members of the North Carolina Library Association who have a special interest in reference and in working with adult library customers.  We serve in various types of libraries throughout the state of North Carolina (including both public and academic libraries).  The Section provides opportunities for continuing education and discussion dealing with reference and adult services.  The RASS also works to fulfill the objectives of the North Carolina Library Association as a whole.



We invite you to become a Reference and Adult Service Section member and volunteer to help with our activities.  Why should you join the RASS?

  • To have opportunities to learn, network and collaborate with other North Carolina librarians, support staff and institutions across the state.
  • To participate in guiding the Association’s initiatives, policies and projects.
  • To receive discounts to NCLA Workshops and Conferences
  • Joint applications for NCLA and ALA are available for students and paraprofessionals.
  • Membership rates are scaled to match your income

Download the RASS Bylaws, a list of the current Executive Committee members, and Minutes of recent meetings from the Documents page.

RASS Webinar: Experiences at the NCLA Leadership Institute

Are you interested in attending the NCLA Leadership Institute?  Would you like to hear more about it from former participants?
The Reference and Adult Services Section is happy to announce that we will be hosting a webinar featuring three RASS members who attended the NCLA Leadership Institute in 2012 and 2014.  The presenters will discuss their experiences and takeaways from the institute.  Additionally, we will leave plenty of time for questions from webinar attendees. 
Date:                     Today, Tuesday, March 22 from 1:00-2:00 p.m. 
Presenters:              Emily Leachman, Central Piedmont Community College & recipient of the 2014 RASS NCLA Leadership Institute scholarship
                                Anne Masters, Sugar Creek Branch, Charlotte Mecklenburg Library 
                                Katy Webb, East Carolina University
Recorded webinar:

Slides for the presentation:




RASS Virtual Conference Series: Current Trends in Reference 2015

The Reference and Adult Services Section held its second annual "Current Trends in Reference" webinar series in March 2015.  If you missed the series, check out the presentations here.


Trends in Outreach and Collaboration

Part 1: Collaboration of writing and research services in the library, Jess Bellemer and Steph Teasley, Hood Theological Seminary



Part 2: Reaching out to small businesses by providing business reference in a non-traditional way, Nancy Tucker, Mauney Public Library



Trends in Research Assistance

Part 1: "Maybe My Friend Can Help." Implementing a roaming peer-to-peer reference service model, Abby Moore and Beth Martin, Atkins Library, UNC Charlotte



Part 2: "Book'em: Using the YouCanBook.Me Service to Transform Research Consultations, Katy Kavanagh Webb, ECU Joyner Library



Trends in Analyzing Reference Data

Part 1: Implementing the READ (Reference Effort Assessment Data)  as an additional measure of reference interactions, Kelsey Cheshire and Emily Porter-Fyke, UNC Greensboro Libraries



Part 2: Using Suma to track reference transactions, Joyce Chapman, Duke University Libraries




March 2013 RASS Virtual Conference: "Current Trends in Reference"

The Reference and Adult Services Section, in conjunction with the Distance Learning Interest Group, just held its first virtual conference on March 14th.  The conference's theme was "Current Trends in Reference", and it featured four 20 minute presentations on the latest and greatest happenings in the world of Reference.  If you weren't able to attend the virtual conference, you can still view the presentation slide decks online via SlideShare!







CareerWise 2011

On May 13th of 2011, RASS and the North Carolina chapter of the Special Libraries Association (NCSLA) jointly presented CareerWise 2011, a career-focused workshop for librarians and information professionals in all fields.

Mary Scanlon of Wake Forest University and Kathy Makens of the Durham County's South Regional Library offered a presentation on using online social media at the CareerWise 2011  workshop.  To view the PowerPoint slide show of this presentation, just click on its title page, below:




2010 RASS Conference

The recent RASS conference at the Cameron Village Regional Library in Raleigh, entitled "Digital Reference Tools and Technologies," is over now, but you're welcome to view the PowerPoint slide shows of the presentations that were given there.  To download a particular slide show, just click on its title page, shown below:


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You are also welcome to download brief biographical sketches of the RASS members responsible for these presentations.