User experience librarian

State Library of NC - Government & Heritage Library
Location (City, State): 
Raleigh, NC

The Department of Natural and Cultural Resources' (DNCR) vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our mission is to improve quality of life by creating opportunities to experience excellence in the arts, history, libraries, and nature throughout North Carolina. The Department works to stimulate learning, inspire creativity, preserve the state's history, conserve the state's natural heritage, encourage recreation and cultural tourism, and promote economic development. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history by expanding engagement with diverse individuals and communities. We encourage you to apply to become a part of our team.

Division Information:
The State Library of North Carolina is the principal library of state government, with a mission to build the capacity of all libraries in North Carolina and to provide access to specialized collections for its residents. The State Library is comprised of three major programs: The Government & Heritage Library (GHL), the Library for the Blind and Physically Handicapped, and Library Development.

The GHL provides services and information related to North Carolina government, history, demographics, statistics, and cultural heritage. It is the permanent repository for state agency publications and collects, preserves, and provides public access to current and historical state publications in print and digital formats. The GHL consists of two units, Content and Information Delivery (reference, access, education and outreach, and digital information management services), and Content Management and Access (cataloging, collection development, State Publications Clearinghouse, and acquisitions). The GHL is a member of NC Cardinal, a consortium of North Carolina public libraries that share an online catalog and participate in resource sharing with member libraries.

The Government & Heritage Library (GHL) seeks an enthusiastic, innovative, and collaborative User Experience Librarian. Duties include but are not limited to:

Serving as the GHL expert on usability and user experience, staying informed of new library user experience trends, and sharing knowledge with colleagues.
Working with GHL teams to plan and implement usability assessments for digital and physical library resources, services, and spaces.
Providing usability testing guidance for cross-departmental library or educational projects such as ANCHOR.
Working with GHL teams to plan, design, and implement user engagement assessments for digital and physical library resources and services. Assessments may include surveys, interviews, focus groups, and observations as well as other methods.
Identifying and making recommendations for adding interactivity and user-friendly experiences to GHL website, resources, and projects
Evaluating and making recommendations to improve and/or add new user-centered library services
Working with GHL teams to engage with users to ensure a user centered approach to library services and products
Providing instruction on utilizing library resources (physical and virtual) to staff and users; and on conducting usability testing with users for library staff.
Providing in-person and virtual reference and user assistance, which includes participating in the Saturday rotation work, and evening work for special events, presentations, or conferences.
Occasional travel is required.

Knowledge, Skills and Abilities / Competencies

** To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. **

To qualify for this position, you must meet ALL the following KSAs listed below:

Ability to deliver individual and/or group training or library instruction.
Ability to conduct usability studies and library user experience design
Basic knowledge of the practices, policies, standards and trends of Library Science and Information Resources, and special libraries
Demonstrated use of tools and technologies relevant to evaluation, measurement, and assessment of library services (i.e. online surveys, interviews, focus groups, and observations)
Ability to organize and manage concurrent projects, including setting goals, determining benchmarks and meeting deadlines
Ability to answer questions and providing research, reference, and/or referral assistance to library users via chat, phone, email, and in-person.

Management Preferences:

Strong interest in NC history, government, and culture
Experience with tools used for data manipulation, analysis, and/or visualization (e.g. Excel, Access, Tableau).
Experience with digital marketing and/or learning objects
Excellent interpersonal skills, spoken and written communication skills.

Physical Requirements:

Must be able to lift 40 lbs.
Must be able to work with library materials that may include dust or mold.

Minimum Education and Experience Requirements

Master's degree in library and information science or a related discipline


Equivalent combination of training and experience

Degree must be received from appropriately accredited (ALA) institutions or regionally accredited programs in North Carolina.

How to Apply: 

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, age, disability, genetic information, political affiliation or political influence.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. “See Resume” or “See Attachment” will NOT be accepted and will render your application incomplete.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the human resources office for assistance.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click on “Application Status”. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

N.C. Department of Natural and Cultural Resources
Division of Human Resources
4603 Mail Service Center